Damage Control: Choosing to Serve

Damage Control: Choosing to Serve

Most of us grab a mindset on the way out the door and don't give it a second thought. Mindset determines the words that we ponder and then the emotions that we experience and then the fruit that we bear. If we hope to overcome burnout and restore the passion for our work. It starts with mindset. One of the most devastating mindsets for the team is the Controller's Mindset. Learn what you can do to avoid it. Your team will thank you. 

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There is More to Burnout Than What You See

There is More to Burnout Than What You See

Healthcare burnout is threatening the foundation of medicine. There is a lot of talk about the outward symptoms of burnout: emotional exhaustion, feeling detached, and feeling ineffective. However, if we hope to make a significant impact, we are going to have to look deeper... several layers deeper. 

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Gallup is Wrong. It's Not All About Employee Engagement

Gallup is Wrong. It's Not All About Employee Engagement

Everyone agrees that going to work is better when people work well together. While healthcare is becoming more challenging, the real issue is that focusing on engagement isn't enough. Moving from feelings to action enables us to focus on a process that fuels the individual, inspires the team and transforms the organization. Which means that the only way to make a significant impact is to talk about rolling up our sleeves and getting involved. How? By...

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7 Life Lessons I Learned from Hurricane Katrina

7 Life Lessons I Learned from Hurricane Katrina

As Hurricane Harvey is closing in on Texas, I can’t help but think about my experiences as the Director of the Medical Triage Unit at the New Orleans Convention Center. Although I’ve been responding to international disaster for over 30 years, Katrina had a huge impact on me. I have stories and images forever embedded in my brain. If Haiti was the most devastating experience of my life, I’d have to say that Katrina was the wildest. This is not a post on “disaster preparedness”. There are plenty of sites on the web that can teach you that. Sometimes your job can feel like a "disaster" so I thought I would share with you a couple of the lessons that I've learned about how to make a difference under pressure. I suspect that at least a few of these will apply to you.

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