Damage Control: Choosing to Serve

Damage Control: Choosing to Serve

Most of us grab a mindset on the way out the door and don't give it a second thought. Mindset determines the words that we ponder and then the emotions that we experience and then the fruit that we bear. If we hope to overcome burnout and restore the passion for our work. It starts with mindset. One of the most devastating mindsets for the team is the Controller's Mindset. Learn what you can do to avoid it. Your team will thank you. 

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There is More to Burnout Than What You See

There is More to Burnout Than What You See

Healthcare burnout is threatening the foundation of medicine. There is a lot of talk about the outward symptoms of burnout: emotional exhaustion, feeling detached, and feeling ineffective. However, if we hope to make a significant impact, we are going to have to look deeper... several layers deeper. 

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Bind the Gap: How to Strengthen the Interface Between Teams

Bind the Gap: How to Strengthen the Interface Between Teams

In 1968, the London Underground had a problem. They had several different types of trains that were servicing the underground railway. Consequently, the platforms where the public stood did not always line up with the trains. Some trains were several inches taller and some were shorter than the platform. A few  platforms were built along curves in the track.  Since the train cars were straight, there could be quite a gap between the train and the platform. As a result, people were tripping, falling and getting hurt. Their solution to the problem was to launch the now famous campaign warning people to "Mind the Gap". The phrase was played every time that a train arrived at the station. Signs were placed everywhere. It may have worked for the London Underground in the 60's but organizations that use this strategy today are setting themselves up for...

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