HEALTHCARE TEAMS
Burned Out or Fired Up?
Transforming the Individual, the Team, and the Culture
The Issue: The Typical Approach to Burnout Makes it Worse
Healthcare professionals are expert problem-solvers. It's in our DNA. However, approaching burnout as a problem to be solved, frequently makes it worse. Consider for a moment the impact of doing a burnout inventory. When the results come back and word gets out that 50+% of providers are burned out, morale plummets. People mumble to each other, "I thought I was the only one! This place is toxic! I've got to find a new job. Perhaps I should quit medicine all together!" As people feel more and more defeated, they begin to experience tunnel vision, tunnel hearing, and tunnel thinking. Options evaporate as the negative emotions spiral downward.
Joy cannot be restored through programs and policies alone. We cannot fix burnout by making people more resilient. Nor can we fix it by fixing the “system”. We will never get to the point where we can “check the box” and say we’ve tackled the problem. The specific reasons for burnout are complex. We live and work in a rapidly changing environment. Let’s not trivialize the challenge. It is real. But, we need a different strategy. We need to reignite HOPE by changing our focus. Better questions lead to better answers.
"How can we create a flourishing culture?"
The Imminent Threat
At the very core of our healthcare system, over 50% of physicians are experiencing burnout.
80% of physicians are overextended or at capacity.
Many physicians are considering leaving traditional medicine altogether which will stress the system even further.
Nursing turnover is at an all time high. In first year nurses, the turnover is as high as 14%!
Burnout in medical students and residents is nearly 60%!
The Tremendous Cost
The loss of one physician can cost an organization over $1 Million.
An organization with 450 physicians can lose up to $11.25 Million/year due to turnover related to physician burnout.
But, the burnout problem isn’t limited to physicians; it extends to the entire health care team as well. The average 300-bed hospital will spend $4.4 Million/year on nursing turnover.
The Patients Suffer
Research shows that when healthcare professionals are burned out:
Medical errors increase.
Interactions with patients suffer.
Patient satisfaction decreases.
Health care–associated infections increase.
Patients have more tests.
Patients are referred to other doctors more frequently.
There are more malpractice suits.
The Complex System
This isn't going to be easy. It is challenging to "first do no harm" in the midst of a harmful environment. Inefficient EMRs, burdensome regulatory requirements, and unreasonable insurance industry demands all contribute to the high-pressure environment. Attempts to simplify this as either an individual issue or a system issue alone are doomed to fail. Organizations behave less like machines that can be fixed and more like unpredictable living organisms. Small changes can have dramatic consequences.
It's Not About Engagement
There's been a lot of talk about engagement. Common engagement tools such as the Gallup Q12 primarily measure how people "feel" about where they work. Engagement is no longer enough. In order to make a lasting difference, it is going to take a lot more than just feelings.
Change is impossible without investment and ownership
To be successful in this high-pressure environment, teams need to be invested. To thrive in these turbulent times, people need to approach their work with sense of ownership. We need people who are willing to roll up their sleeves and make an impact. Ownership requires the right mindset.
Keynote Description:
“I was, quite simply, on the edge of my seat during the entire talk.”
Forged in the trenches of some of the greatest international disasters of our time, Dr. Diamond’s insights equip healthcare professionals to overcome tremendous pressure and make an impact when it matters most.
If your people are burned out (and they are) think about the difference it would make, if instead of being burned out, they were on fire!
With jaw dropping stories from the global disaster scene, Dr. Diamond's keynotes reveal the mind-shift that occurs before people become burned out. With the right mindset and trench-tested tools, people renew their passion, roll up their sleeves, and make a difference that impacts teams and transforms culture. Without the right mindset, programs and policies will not lead to lasting change. It used to be all about resilience. Now it is all about unstoppable performance based on the Thriver’s Mindset .
Participants come away with:
Practical tools to avoid burnout and stay engaged despite tremendous pressure.
Insights how to transform “victim” team members into fully engaged and productive team members.
The mindset that will equip teams to create a culture of heroes.
New insights that strengthen the junctions between teams and transform culture.
Workshop Description
This hands-on workshop equips participants with practical tools to break through barriers under pressure when resources are scarce but results matter. They will practice strategies used by international disaster teams to build shared values, rally ownership, and adapt to a rapidly changing environment. This customized workshop is not a workshop filled with fluff. Roll up your sleeves and prepare to learn.
Dan Diamond, MD
Learn to excel under extreme pressure from someone who has led teams into some of the most intense international disasters of our time. Dr. Dan Diamond came back from the trenches of Katrina with a burning question: “How is it that some people become unstoppable?” What he has discovered drives motivation, increases engagement and empowers healthcare organizations from the inside out. He is the author of Beyond Resilience: Trench Tested Tools to Thrive Under Pressure.
Dr. Diamond has a passion for equipping people to perform under pressure. He has responded to a variety of international disasters. Most recently he responded to the typhoon in the Philippines and he served as the Medical Director for Medical Teams International’s First Response Team to Haiti. Following Hurricane Katrina, he played a strategic role as Director of the Mass Casualty Triage Unit at the New Orleans Convention Center. He has been interviewed on CNN, Larry King Live and Anderson Cooper. He is a member of the National Speakers Association and the Past-President of NSA Northwest.
What Leaders Have to Say:
“You wowed the group. We are still debriefing from your work with us. I feel so energized – even more than before and excited about our future. I think a follow-up group session with you would be great ”
-- Jennifer Gorman, MD Chief of Subspecialty Medicine, The Polyclinic
“I recommend Dr. Diamond’s workshops to any organization that is going through change and needs leaders to understand their role in making change happen. We have had Dan present to our senior level leadership and middle manager leadership. People were inspired by his message. Many commented how he got them to think outside the box and at the same time provided them with tools that they can use in new or difficult situations. I am happy to serve as a reference anytime.
-- Elaine Couture, Regional Chief Executive, Providence Health Care
“Dan brought extraordinary value to our organization…. He spent the time to understand our business and find just the right approach to make his presentation truly relevant to our needs. …Everyone was engaged, moved and challenged to collaborate in ways we hadn’t before. …We were able to walk away with tools that we can apply throughout the year for tangible results. The value he brought has far exceeded our expectations.”
-- Melissa Cole, Sr. Manager of Training & Development, Egencia - An Expedia Company
“I had the great fortune to hear Dan Diamond speak at a recent leadership seminar held at Providence Health Care. Dan is an extraordinary communicator, and his presentation inspired me to think differently, to have courage, and to confront problems in health care by challenging the way we might first consider issues. His toolkit of “Triage Thinking” filled with dynamic and provocative insights should be at the fingertips of all health care leaders desiring to make a profound and lasting difference. We are on the precipice of transforming health care in the most positive and revolutionary way, and results from Dan’s insights can be replicated with great success! Thank you for such a phenomenal experience!!”
-- Donna L. Radcliff MSN, RN, CDE, Regional Senior Director, Providence Health Care
“Dr. Diamond captivates audiences of any size with his spot-on insights, humor, and contagious enthusiasm. I would highly recommend him as a speaker… His talks are insightful, solution-oriented, and empower the audience to take action.”
-- Meredith Abreu Ressi, President, Manhattan Research
“Dr. Dan Diamond… I mean, these are the heroes of this story… It`s the people on the ground who are here, who just said, You know what? I see a need. Let`s do it…. These are the people whose stories need to be told and, you know, sung from the rooftops.”
-- Anderson Cooper, CNN
It’s time to turn the focus away from burnout.
This new workshop focuses on growing teams that flourish under pressure.
Most of the organizations I work with are tired of talking about burnout. That’s a good thing because focusing on it can make it worse. Focusing on the desired outcomes, this workshop equips participants with practical tools to flourish under pressure. These tested techniques help leaders to get work done when resources are scarce and it matters most. This is not a workshop filled with fluff. Roll up your sleeves and prepare to learn.