TRENCH TESTED™ — THE BLOG

Equipping Leaders
Under Pressure

Danger: Living in the Wrong Time Zone
Dan Diamond Dan Diamond

Danger: Living in the Wrong Time Zone

Sometimes I think that I've lived way too much of my life in the wrong time zone. It seems to me that I spend a great deal of energy and time pondering, planning for and worrying about what I'm going to do about an hour from now. In doing so, I miss out on what is actually going on right here and right now. The big problem is that I never get caught up; I'm always chasing an hour hand that moves further away.

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How an ER Doctor that Survived Joplin, MO
Dan Diamond Dan Diamond

How an ER Doctor that Survived Joplin, MO

This is an amazing report from one of the physicians that was on duty on May 22, 2011 in the Emergency Department at St. John's Regional Medical Center. I've posted it here in its entirety because it is so well written and will open your eyes to what it is like to be on the ground, in the trenches during one of these disasters. He or she did an outstanding job of becoming part of the solution despite dire circumstances. Some of the key things to note when you read this memoir include:

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Is This 83 Year Old Woman More Empowered Than You?
Dan Diamond Dan Diamond

Is This 83 Year Old Woman More Empowered Than You?

Imagine that you are 83 years old and sitting at home alone. All of a sudden your world begins to shake and you are nearly thrown to the ground. Gripped by fear, you do your best to find a doorway or duck under a table. As the earthquake ends about 60 seconds later you check yourself over and are encouraged to find that you still have all of your parts and nothing is injured. Your belongings on the other hand didn't fair so well. There is glass everywhere... so much damage in so little time. Earthquakes are so overwhelmingly powerful and intimidating. It makes you feel small and helpless. As you begin to feel discouraged by the large mess and wonder how you will ever get it cleaned up, you hear a siren somewhere in the back of your mind.

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How to Lift Your Team
Dan Diamond Dan Diamond

How to Lift Your Team

I just spent this past weekend in Atlanta at the National Speakers Association “Unconference” and it was a phenomenal experience. I had the opportunity to meet people from around the world and I learned a tremendous amount from Matt Church about being a thought leader. Yesterday while driving I began to ponder how energized I was after sending such a short amount of time with such a powerhouse of support. Not only did I come away feeling a lot smarter; I also came away feeling inspired. Throughout my life I have had pivotal moments where my perspective changed and ideas started to flow. Moments where the doubts vaporized and the “I can do it!” took over. Rarely do this times come from isolation. There is something about the impact of a community on the individual. It is powerful. Surrounding myself with positive people that are moving forward and making a difference refocuses my sights on doing great things.

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Watch Out! This Could Cause an Epidemic!
Dan Diamond Dan Diamond

Watch Out! This Could Cause an Epidemic!

Even as a physician well versed in infectious disease, I still am amazed how some things can be so contagious. I recently observed a group of employees that was working well together and having an overall great work experience. Then a strange thing happened. An employee showed up that had just returned from vacation and is known for seeing the negative in everything (I know, go figure, she just got back from vacation and yet she was still negative). When she walked in, the whole mood shifted dramatically. Everyone stopped what they were doing to gather around her to hear her complain. The smiles disappeared, the productivity came to a screeching halt and moral plummeted. We've all seen it and experienced it; many of us have caused it.

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Gunga Din's Lessons on Leadership
Dan Diamond Dan Diamond

Gunga Din's Lessons on Leadership

My most favorite movie since I was a child has always been Gunga Din. It was made in 1939 and starred such classic actors as Cary Grant, Victor McLaglen, Douglas Fairbanks Jr and Sam Jaffe as Gunga Din. I used to get up in the middle of the night with my Dad to watch it. It was before the age of VCR, DVR, TIVO and Netflix. (My younger sister, Amy, even believed that "back in the day" real life was "in black and white"). Gunga Din certainly was. 1939 was a great year for movies and included flicks such as Gone with the Wind and The Wizard of Oz. But, Gunga Din was always my favorite. Probably the biggest reason was that I got to watch it with my Dad and it was always on in the middle of the night so that was a big deal. To top it off, we each had pith helmets that we wore when the movie was on. We would stand and do a snappy, crisp British salute and then sit down to watch the movie together.

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Here is the Secret to Keeping Your Job
Dan Diamond Dan Diamond

Here is the Secret to Keeping Your Job

When AT&T was broken up years ago, Salvatore Maddi and Deborah Khoshaba did a longitudinal study of the employees at Illinois Bell Telephone. They followed these folks for years and found that there was a set of characteristics that were common to the folks that did well. Those without the characteristics they described, did not do so well. They experienced more performance issues, conduct problems and a deterioration of their health. It turns out that only one third of the people excelled in two thirds of them did not do well. Let's take look at what separated the groups. Those that excelled demonstrated three key attitudes. They showed commitment, control, and challenge. Maddi and Khoshaba described these as the three C's. They describe them as follows:

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A Slow Re-Entry from Haiti - This One Hurt
Dan Diamond Dan Diamond

A Slow Re-Entry from Haiti - This One Hurt

I've never really had to deal with this before. To be honest, I've had a difficult time bouncing back from Haiti. Usually when I come back from a deployment I just bounce back. This time I have been in a bit of a funk. I'm really not sure why. Perhaps it was the amount of gruesome physical trauma that I saw. In any case, sorry that I've not been writing more. I do feel like I'm getting back now and I plan to increase my writing and I'm still planning to do a web/telephone meeting in the very near future. I will put a notice up as soon as I nail down a date and time. I just returned yesterday from a Board meeting for Children of the Nations. It was so exciting to hear what is going on in the lives of our kids. We have kids in Sierra Leone, Malawi, Uganda, The Dominican Republic and now in Haiti. The stories are amazing! I will share some of these in the days to come.

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Still Having Dreams at Night About Haiti
Dan Diamond Dan Diamond

Still Having Dreams at Night About Haiti

Haiti continues to occupy a tremendous amount of my energy, both consciously and subconsciously. In fact, I think that most everyone that was on our early team is still processing this disaster. I'm still having some dreams and wrestling with what I saw. I'm processing it on a couple of different levels. First of all I'm still very concerned about the long term health issues in Haiti. They have a long, long way to go. I am confident, however, that progress is being made. I'm encouraged by some of the plans that I've been told about and I don't feel that it is a hopeless situation. It is just going to be a long term struggle.

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Haiti: No Longer Numb
Dan Diamond Dan Diamond

Haiti: No Longer Numb

When I was there originally the entire country appeared to be numb. They had to be; they were in survival mode. Now, according to a fantastic article by the New York Times entitled "Haiti Emerges From Its Shock, and Tears Roll", the emotions are finally starting to surface. I would encourage you to read the article and ponder it. It is good for us to stop and think about these thing and what we value. I know that I certainly look at things differently after returning from Haiti. I'm no longer having such intense dreams but I'm thinking a lot about what's important. Please take some time and read the article. Then, return here and share your thoughts:

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Haiti: Would You Like to Know Why I Went?
Dan Diamond Dan Diamond

Haiti: Would You Like to Know Why I Went?

Now that I've been back for a couple of days I thought I would share my heart with you. Perhaps you would like to know why I went. It has occurred to me since my return from Haiti just over a week ago that there are two ways to look at major disasters. One can look at it from the perspective of Google Earth (the satellite view) or from the perspective of Facebook (relationships and networks with people).

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Hypnotizing Haitian Chickens
Dan Diamond Dan Diamond

Hypnotizing Haitian Chickens

During my senior year at Washington State University I did research on chickens at the Veterinary school. You know, it was just one of those things. In the process of it, I learned how to hypnotize (mesmerize) chickens. It really is something that everyone should know how to do. After all, you never know when it might come in handy. At WSU we did it so we could put them on their side and give them medication to relax them before we operated on them. So I just couldn't resist teaching my Haitian friends how to do. Besides, the team was eager to learn as well.

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Haiti Update: Great News!
Dan Diamond Dan Diamond

Haiti Update: Great News!

Phedeline, our little 12 year old girl with the massive facial burn, is doing very well in Miami as well! She has already had two skin grafts after her arrival and another one yesterday. We are going to be able to set up a video link between Phedeline (and her mother who is with her) and her brother and family back home! Isn't that really cool!!! I am so excited. I hope that I get to see her again someday.

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January 25th Haiti: Teamwork Saving Lives
Dan Diamond Dan Diamond

January 25th Haiti: Teamwork Saving Lives

We are still seeing a lot of wounded people that have not yet been evaluated by anyone. Unbelievable! Today was an interesting one. Once again, for me it was a day of networking and coordination. We received word today that the anesthesia machine that we had been anxiously waiting for was finally in Haiti. Now, the challenge was going to be getting it from the airport to the hospital. The roads are dirt moguls and potholes. They could easily destroy sensitive medical equipment. It turns out that the machine was delivered to Haiti by the US Air Force. The folks at Hope Force worked it out. After even more behind the scenes work by them, they were able to arrange to have it delivered to the hospital by helicopter! The Canadian Air Force agreed to deliver it by sling.

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Jan 26 Haiti: Change Comes Suddenly
Dan Diamond Dan Diamond

Jan 26 Haiti: Change Comes Suddenly

For nearly the past two weeks I've been working as hard as I know how to get King's Hospital up and running with two functioning ORs that could simultaneously do surgery on three patients. We met that goal about 48 hours after we started it. After reaching that goal, we then began to focus our attention on the tent cities and other places where we might extend our work to reach more people.

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Jan 23 Haiti: The 5 Keys to Disaster Leadership
Dan Diamond Dan Diamond

Jan 23 Haiti: The 5 Keys to Disaster Leadership

The last point actually impacts the other three significantly. Networking is key during disasters. The strength of a disaster response in general has to do with how well the various resources cooperate. During this trip I introduced mind-mapping software called Mindmiester. This software allows us to track relationships in a visual format that will help our team get things done more effectively and more efficiently. We have found that the iPhone has been a very powerful and dependable communications tool her in Haiti. The folks at Mindmeister have an app that allows us to edit our map on the fly. All of us on the team can share the same map. The team back in the US can also see how the network is expanding. I anticipate that this type of technology will become more and more important as we respond to disasters in the future.

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On the Front Lines in Haiti! Hope For My Girl!!
Dan Diamond Dan Diamond

On the Front Lines in Haiti! Hope For My Girl!!

I'm overwhelmed by the amount of injuries and the severity of the injuries! Everywhere that I look there are buildings that have been destroyed! Even banks! BANKS!? Good grief! Taking pictures of the destroyed buildings seems pointless after a while. They all just look like pictures of piles of rocks. I don't allow my brain to wonder what it could be like to be trapped alive. However, I must admit, my mind keeps burping the concept up since the aftershock scared the heck out of me. Last night I woke up about five times thinking we were having another earthquake only to realize, several heartbeats later, that it was only a US Air Force C130 transport plane taking off. Our guest house is somewhere just beyond the end of the runway. Those things are loud!

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From Haiti: My New Girlfriend is Worth Fighting For!
Dan Diamond Dan Diamond

From Haiti: My New Girlfriend is Worth Fighting For!

Today was a blur. The one thing that I do remember for sure is that I fell in love. No doubt. How can you not fall in love with a 12 year old 7th grader with huge brown eyes, a cute little sundress and a smile that could stop time itself? When "The Thing" happened she was so frightened that she ran out into the street and was hit by a car. She was pinned under the car and sustained third degree burns on nearly the entire right side of her face and her right shoulder from the muffler! Her neighbors pulled her out and she ran in to help her mother get out of the house!

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Aftershock! - Jan 20th
Dan Diamond Dan Diamond

Aftershock! - Jan 20th

Jay Leno said calling it an aftershock is like calling the second twin an "after-birth". He is right. No matter how you look at it, we had an earthquake early this morning that was a 6.1. It was scary! But there is more to the story. You see, at home I usually sleep naked (TMI?) but here I have been wearing shorts. Well, last night I was just too dang hot so I decided to sleep in my bun-huggers. When you were a kid did you ever have the same recurrent nightmare that I did—the one where you went to school and forgot to put your clothes on? When the quake hit, I was sleeping and the room started to heave and rock. There was an amazing rumbling roar that was a very deep sound/sensation. Bill jumped up and yelled "Earthquake! We gotta get out of here now!!!" I jumped up and asked myself a quick question, "Dan Diamond, would you rather look for your shorts and possibly die or experience a compound fracture or would you rather run outside in your underwear?" I went for the underwear and ran outside. When I got outside I was the only one wearing briefs. Then a little girl passed out and I ran over to check on her. Now Nick, our video guy that is documenting the trip (eat your heart out Brittany Spears, he didn't film me in my underwear)--Nick said that the girl passed out BECAUSE she saw me in my underwear. Needless to say my staff and the Haitians at my new home spent the rest of the day laughing at me. The tremor was really scary. When we arrived at the hospital we found our night crew outside with ALL of the patients. They evacuated all of them. They were amazing! They had them all organized with their names, medications, and their diagnosis. They even drew out a grid of the hospital grounds and mapped their location so they could be located. Fabulous! I am working with first rate people.

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7 Seconds and It's All GONE!
Dan Diamond Dan Diamond

7 Seconds and It's All GONE!

Bill and I were up very early to take the pastor and his wife to the airport. It was very emotional putting her in a exclusive Leer Jet. Her husband was overwhelmed with joy. His smile went all the way around his head. Then to top it all, the pilot asked him if he wanted to go as well!!! He was blown away. He hugged me like I just saved his life. Hmmm. I can still see his smile. It's only a 90 min flight in a Leer Jet. It was a happy ending to an amazing story. She was picked up at the airport by an ambulance and, as you read this, she is already in the hospital getting the care she needs. At the hospital today I was able to define my departments and assign department heads. The departments are Triage, Intake, OR, Inpatient Floor B, Inpatient Floor C, Inpatient Floor D, Supply/Pharmacy, Operations, and Security. I have an outstanding team, they have rallied and made tremendous progress today. The OR looked like a real OR. We have had, however, significant troubles with the generator. It is too small and frequently the breaker trips. When that happens, the autoclave that sterilizes the instruments shuts down and has to be restarted. It has caused some frustrating delays. We ended up shutting down all of the breakers to the entire hospital except for the autoclave. We have big-boy huge generator on a palate but we don't have the cable to hook it up. There is only one forklift in town that can move it to the best location and it is at the US Embassy. All the UN lifts are being used to off load the supplies at the airport so we might be able to pull that one off soon.

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